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Legal Framework
Privacy Policy
VertexPrimeGlobal ("we", "us", "our") is committed to protecting the privacy and personal data of all visitors and clients. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.
1. Data Controller
The data controller responsible for your personal data is VertexPrimeGlobal, located at Nørrebrogade 45, 2200 København N, Denmark. For all privacy-related inquiries, contact us at [email protected].
2. Data We Collect
We may collect and process the following categories of personal data: (a) Identity data including name, company name, and job title; (b) Contact data including email address, telephone number, and postal address; (c) Technical data including IP address, browser type and version, operating system, and device identifiers; (d) Communication data including any correspondence you send to us via forms, email, or telephone; (e) Usage data including pages visited, time spent on pages, navigation paths, and interaction patterns on our platform.
3. Legal Basis for Processing
We process your personal data only when we have a valid legal basis to do so. The applicable legal bases include: (a) Performance of a contract — where processing is necessary for the performance of a contract to which you are a party, or for taking pre-contractual steps at your request; (b) Legitimate interests — where processing is necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights; (c) Consent — where you have given explicit consent for one or more specific purposes; (d) Legal obligation — where processing is necessary for compliance with a legal obligation to which we are subject.
4. How We Use Your Data
Your personal data is used for the following purposes: to respond to inquiries and provide requested services; to manage and deliver enterprise software solutions; to send transactional communications related to ongoing projects; to comply with legal and regulatory obligations; to improve our platform, services, and user experience; and to detect, prevent, and address technical issues or security threats.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Client project data is retained for the duration of the contractual relationship plus a period of five (5) years in compliance with Danish bookkeeping regulations. Inquiry data is retained for twelve (12) months from the date of last contact unless a contractual relationship is established.
6. Data Sharing
We do not sell, trade, or rent your personal data to third parties. We may share your data with: trusted service providers who assist in operating our platform and delivering services (subject to data processing agreements); legal authorities when required by law, regulation, or valid legal process; and professional advisors including lawyers, auditors, and insurers where necessary for business operations.
7. International Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adequacy decisions as applicable under GDPR Chapter V.
8. Your Rights
Under the GDPR, you have the following rights: the right of access to your personal data; the right to rectification of inaccurate data; the right to erasure ("right to be forgotten"); the right to restrict processing; the right to data portability; the right to object to processing; and the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. To exercise any of these rights, contact us at [email protected].
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training on data protection practices.
10. Contact & Complaints
For any questions regarding this Privacy Policy or our data processing practices, contact VertexPrimeGlobal at Nørrebrogade 45, 2200 København N, Denmark or via email at [email protected]. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data protection rights have been infringed.
Refund Policy
VertexPrimeGlobal provides enterprise software development services under clearly defined project scopes and milestone agreements. This Refund Policy outlines the conditions under which refunds may be issued.
1. Project Milestones
All enterprise software projects are structured around agreed-upon milestones with corresponding payment schedules. Payments made for completed and approved milestones are non-refundable as the corresponding deliverables have been provided and accepted.
2. Pre-Development Deposits
Initial deposits paid to secure project scheduling and resource allocation are non-refundable once project kickoff has occurred and preliminary work has commenced. Prior to project kickoff, deposits may be refunded minus a 10% administrative processing fee.
3. Cancellation by Client
If a client cancels a project after commencement, VertexPrimeGlobal will retain payment for all work completed up to the date of cancellation. A detailed work log and deliverable summary will be provided. Any advance payments for uncompleted milestones will be refunded within thirty (30) business days of cancellation confirmation.
4. Cancellation by VertexPrimeGlobal
In the unlikely event that VertexPrimeGlobal cancels a project, all payments for uncompleted milestones will be refunded in full within fifteen (15) business days. Work completed and delivered prior to cancellation will be invoiced as normal.
5. Deliverable Disputes
If a delivered milestone does not meet the agreed-upon specifications as documented in the project scope, the client must notify VertexPrimeGlobal within fourteen (14) days of delivery. We will assess the dispute and, if the deliverable is found to be materially non-compliant, will either rectify the deliverable at no additional cost or issue a proportional refund for the affected milestone.
6. Refund Process
All refund requests must be submitted in writing to [email protected] with the subject line "Refund Request — [Project Name]". Refunds will be processed using the original payment method within thirty (30) business days of approval. Banking fees and currency conversion costs incurred during the refund process are the responsibility of the client.
7. Force Majeure
VertexPrimeGlobal shall not be liable for refund obligations arising from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, cyberattacks, or infrastructure failures. In such cases, both parties will negotiate in good faith to reach an equitable resolution.
Terms of Service
These Terms of Service ("Terms") govern the use of all services provided by VertexPrimeGlobal, registered at Nørrebrogade 45, 2200 København N, Denmark. By engaging our services, you agree to be bound by these Terms.
1. Scope of Services
VertexPrimeGlobal provides enterprise software development, system architecture, migration, integration, and consulting services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Statement of Work ("SOW") or project proposal mutually agreed upon by both parties.
2. Client Obligations
The client agrees to: provide timely access to necessary systems, data, and personnel; designate a primary point of contact for the duration of the engagement; review and approve deliverables within the timeframes specified in the SOW; and ensure that all information provided to VertexPrimeGlobal is accurate and complete.
3. Intellectual Property
Upon full payment of all applicable fees, the client receives a perpetual, non-exclusive license to all custom-developed deliverables specified in the SOW. VertexPrimeGlobal retains ownership of pre-existing tools, frameworks, libraries, and methodologies used in the development process. The client shall not reverse-engineer, redistribute, or resell any VertexPrimeGlobal proprietary technology.
4. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This obligation survives the termination of these Terms for a period of three (3) years. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law.
5. Payment Terms
Invoices are issued according to the milestone schedule defined in the SOW. Payment is due within fourteen (14) days of invoice date unless otherwise specified. Late payments incur a fee of 1.5% per month on the outstanding balance. VertexPrimeGlobal reserves the right to suspend work if payment is overdue by more than thirty (30) days.
6. Limitation of Liability
To the maximum extent permitted by applicable law, VertexPrimeGlobal's total aggregate liability arising from or related to these Terms or any engagement shall not exceed the total fees paid by the client under the applicable SOW in the twelve (12) months preceding the claim. VertexPrimeGlobal shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
7. Warranties
VertexPrimeGlobal warrants that all services will be performed in a professional and workmanlike manner, consistent with industry standards. Deliverables will conform to the specifications documented in the SOW. This warranty period is thirty (30) days from delivery of the applicable milestone. Claims must be submitted in writing within this period.
8. Termination
Either party may terminate an engagement with thirty (30) days' written notice. In the event of termination, the client is responsible for payment of all work completed and accepted up to the termination date. Provisions relating to confidentiality, intellectual property, and limitation of liability survive termination.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Denmark. Any disputes arising from these Terms or any engagement shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.
10. Amendments
VertexPrimeGlobal reserves the right to update these Terms at any time. Material changes will be communicated to the client in writing at least thirty (30) days before taking effect. Continued engagement after the effective date of updated Terms constitutes acceptance.